Table of Contents

  1. How do I print my certificate?
  2. How do I print a certificate of a course I have previously taken?
  3. What should I do if I am unable to print my certificate of completion?
  4. Who do I contact for customer service (ex. you are unable to login, forgot your username or password)?
  5. Which courses do I have to take and often do I need to take them?
  6. What happens with the feedback I give on the courses?
  7. Which courses are mandated by the federal government for district personnel?

How do I print my certificate?

To print your certificate immediately after completing the course you need to click on the "print certificate" option in the top-right corner.

How do I print a certificate of a course I have previously taken?

Certificates for previously completed courses cannot be reprinted, but a record of all previously completed course work can be obtained by clicking on the Course Reports option located under “My eLearning” on the home page

What should I do if I am unable to print my certificate of completion?

Go back into the course and ensure that all slides have been visited (including the copyright and request for feedback slides). To double check that all screens have been visited please look for the check marks in the menu beside each slide title. Any slide without a check mark next to it must be reviewed before the system will register the course as completed. If all slides have been visited and the course is still not showing as complete, please contact us at elearning@alaska.gov or call us at 907-465-2304.

Who do I contact for customer service (ex. you are unable to login, forgot your username or password)?

Please contact us at elearning@alaska.gov or call us at 907-465-2304. If your email address or district/agency has changed, please contact the eLearning staff with the updates.

Which courses do I have to take and often do I need to take them?

Most Alaska school districts use at least some of EED’s eLearning courses to comply with state and federal training requirements for district personnel, but exactly which ones are utilized is determined by each district. Consequently, your district administrators will provide you with instructions on which course(s) to take each year.

What happens with the feedback I give on the courses?

The state uses any feedback it receives to make improvements to the courses.  All submitted reviews are available for other eLearners within the eLearning course catalog.

Which courses are mandated by the federal government for district personnel?

To view mandated courses and requirements please visit http://education.alaska.gov/MandatedTraining/.